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Business Services


Pay Your Bill Online

Online bill pay is only available for credit card payments. Click the button and fill out the form to make your payment.

Billing Department

The Billing Department can help you:

  • Understand the billing statement
  • Establish a payment plan
  • Make a payment
  • Update or change your insurance information

Business Hours

Monday-Friday 8 a.m. to 4:30 p.m.

Department Contacts

Billing Department (203) 284-2827
Financial Assistance (203) 284-2827
Charity Care (203) 284-2827

Frequently Asked Questions

First, verify that your insurance company has received and processed the claim. If they haven’t, then review your insurance policy to determine if the service is covered. If you are unable to determine this, call your insurance company and ask. Your insurance company will have the most accurate and current information about your policy and your claim. If your insurance company has questions for Gaylord, please have them call the Billing Department at (203) 284-2827. Please know that we can bill your insurance company only if you provide us with accurate medical insurance information

Your insurance policy specifies whether or not services offered by Gaylord will be covered. If you are not sure if a service is covered we suggest you contact your insurance company. Their telephone number should be on your policy and your insurance identification card. Please see our list of accepted managed health care plans.

Inpatient Managed Care Plans

Outpatient Managed Care Plans

For claims to be paid promptly, Gaylord needs your current insurance information to ensure that we bill the correct insurance company. Bring your current insurance card when you are admitted or to your outpatient appointments. If your insurance has changed, please advise the receptionist when you check-in for services. You may also call the Billing Department at (203) 284-2800 to update your insurance information.

As a customer service for you, Gaylord bills your insurance company directly for services rendered. The charges become your responsibility if your insurance company does not pay them, so it is important to provide accurate insurance policy information at the time of your appointment.

Gaylord accepts most major credit cards (American Express, Discover, MasterCard and Visa). Write your credit card information in the space provided on the back of your statement or call the Billing Department at (203) 284-2800, extension 2827.

Fill out the change of address section of the statement when sending in your payment.

The balance on your statement represents all of your charges less payment received from your insurance company. Payment arrangements can be made by calling the Billing Department at (203) 284-2800, extension 2827 or you can pay by credit card using Online Bill Pay.

Your Medical Record Number appears on both the return portion and the receipt portion of the statement. This is your unique patient identifying number.

You can pay your bill online using a credit card. Gaylord accepts personal checks, money orders and major credit cards. Checks should be made out to GAYLORD HOSPITAL and can be mailed to Gaylord Hospital, P.O. Box 400, Wallingford, CT 06492. Credit card payments can be made by calling the Billing Department at (203) 284-2827.

For most commercial insurances, we submit all covered charges to your insurance company and receive direct payment to the extent of your coverage. You are responsible for deductible, co-insurance and non-covered service amounts, which are reflected on your billing statement.
If your insurance is another insurance plan, commercial, worker's compensation, or no-fault, we submit all covered charges to your insurance company and receive direct payment to the extent of your coverage if you have signed the appropriate authorization forms. If so, your billing statement will reflect only the deductible, co-insurance and non-covered service amounts and you are responsible for these charges. If you have not authorized your insurance company to make direct payment to Gaylord, you will be billed immediately for total charges.
If your insurance is Major Medical, you are responsible for filing all Major Medical claims. This statement can be used to file a claim to Major Medical. Please contact your insurance company or employer for how and where to submit your major medical claims.


Gaylord charges for services in accordance with billing policies to the extent that the services for which the charges are being billed follow these criteria:

  • The services were rendered to the patient.
  • The services were rendered by a medical professional with an appropriate license.
  • The services are supported with complete and accurate documentation in the medical record.
  • The services were accurately coded based on current payer and government standards.
  • The services were billed in accordance with the terms of the third party contract, if applicable.
  • The services to uninsured patients are billed at rates not to exceed the terms of the contracted payers.
  • The billing information will be retained for the period required by law. 


Billing Department: (203) 284-2827

Financial Assistance: (203) 284-2827

Charity Care: (203) 284-2827