Frequently Asked Questions


General FAQs

  1. What are the hours that the cafeteria is open?

    Families and visitors are welcome to use our main dining room in the Morriss Building during meal times. Limited service is available between main meal times. Vending machines are located in the dining room and on Jackson 2. The Jackson Java coffee shop is available weekdays for light fare in the Jackson Pavilion Lobby, from 9 a.m. to 3 p.m.
  2. Is there Internet availability?

    Yes, patients and visitors with wireless laptops or tablets may connect to our guest/patient network via our wireless network.
  3. What are your locations?

    Please click "Locations" on our homepage for information and directions.
  4. Is there a map of the hospital to help find my way around the grounds?

    Yes, click Hospital Campus Map to download a pdf. of our main campus.
  5. What are the visiting hours?

    Visiting hours are daily from 11 a.m. to 8:30 p.m. If additional hours are required, requests can be made to the nurse supervisor and the treating team.
    Note: At times we must implement visitor age restrictions (especially for children or adolescents) when highly contagious illnesses may put patients at risk. Please call our main number to ensure that there are no visitor age restrictions in place when visiting.
  6. Can patients and visitors use cell phones on the hospital campus?

    Cell phone use is discouraged within the hospital. Use of cell phones is permitted in the waiting areas or outside of the hospital and its centers.


  1. What is an LTACH (pronounced l-tac)?

    An LTACH is a long-term acute care hospital that provides medical treatment and rehabilitation for patients requiring intensive medical care for an extended period of time, generally 20 to 30 days. Typically, medically complex patients are referred to an LTACH when a patient at a short-term acute care hospital no longer needs intensive diagnostic services and has a treatment plan. Because of the complexity of the treatment provided, the patient still needs daily physician-directed care.
  2. Do LTACHs have outpatient services?

    Many long term acute care hospitals, such as Gaylord, do offer outpatient services including physician services, physical and occupational therapies, speech therapy, respiratory therapy, psychology, nutritional counseling and lab services, to name a few.
  3. What types of health care professionals care for patients in an LTACH?

    A team of physicians, nurses, therapists, dietitians, and case managers cares for patients in LTACHs. Physicians on our medical staff are board certified in a variety of medical specialties, including critical care medicine, internal medicine, pulmonology and physiatry (physical medicine and rehabilitation). Patients have round-the-clock access to physicians, nurses, respiratory therapists and other members of their treatment team.
  4. What types of patients are appropriate for Gaylord’s LTACH Medically Complex Program?

    While we care for patients with a wide range of medical issues, patients that may be eligible for admission include:
    • Patients with multiple system failures
    • Patients dependent on a ventilator who can be successfully weaned
    • Patients in need of intensive wound care
    • Patients too medically unstable for transfer to a skilled nursing facility
    • Patients whose rehabilitation is compromised by acute medical issues
    • Patients in the intensive care unit or on medical/surgical floors who have exceeded their length of stay and still require a high acuity level of care.
  5. How are LTACHs different from traditional (short term acute care) hospitals?

    Long term acute care hospitals offer programs that have been specially designed for patients requiring complex medical and rehabilitation services. Unlike a short-term acute care hospital, which focuses on stabilizing a patient’s medical condition, LTACHs specialize in providing intensive medical and therapy services to patients with medically complex conditions.
  6. How are LTACHs different from skilled nursing facilities or nursing homes?

    Patients in an LTACH are much more ill than those cared for in a nursing home. Skilled nursing facilities are not equipped or staffed to provide the intensive level of medical, nursing and therapy care that is required by patients in a long-term acute care hospital.
  7. What are the benefits of a long-term acute care hospital?

    LTACHs offer a combination of intensive medical and rehabilitative hospital services. The benefits to patients include briefer lengths of stay in the short-term acute care hospital, less patient recidivism and an increased rate of discharges home. LTACHs provide a safety net for the most vulnerable patients, assuring that a hospital level of care will be maintained when required. At the same time, LTACHs help short-term acute care hospitals realize financial and other operational benefits by permitting them to shorten their average lengths of stay and optimize patient access to emergency departments and intensive care units.
  8. Do LTACHs accept Medicare and Medicaid?

    Many LTACHs, including Gaylord, accept Medicare, Medicaid and most private insurances. The chart below shows where an LTACH fits in the continuum of care.

Gaylord Specialty Healthcare