Frequently Asked Questions


General FAQs

  1. Is there free parking?

    Yes, there is plenty of free parking on our campus. 

  2. What are the visiting hours?

    Visiting hours are daily from 11 a.m. to 8:30 p.m. If additional hours are required, requests can be made to the nurse supervisor and the treating team.

    Note: At times we must implement visitor age restrictions (especially for children or adolescents) when highly contagious illnesses may put patients at risk. Please call our main number to ensure that there are no visitor age restrictions in place when visiting.

  3. Can my dog visit me in the hospital?

    Yes, your dog can visit you in your room at the hospital. Ask your nurse for the appropriate paperwork so we can ensure that your dog has the proper shots, etc., before bringing him/her into the hospital.

  4. How can I get my medical records?

    Patients treated at Gaylord Hospital can request a copy of their medical records by submitting a signed authorization form. Print and complete the form below and return to Gaylord Hospital.

  5. Do you care for teenagers/adolescents?

    Yes, we frequently treat teenagers/adolescents whose medical needs can be met by our range of services. Contact Admissions at (203) 284-2810 to discuss your teen's or adolescent's needs.

  6. What are the hours that the cafeteria is open?

    Families and visitors are welcome to use our main dining room in the Morriss Building during meal times. Limited service is available between main meal times. Vending machines are located in the dining room and on Jackson 2. The Jackson Java coffee shop is available weekdays for light fare in the Jackson Pavilion Lobby, from 9 a.m. to 3 p.m.
  7. Is there Internet availability?

    Yes, patients and visitors with wireless laptops or tablets may connect to our guest/patient network via our wireless network.
  8. What are your locations?

    We have two locations. Our main hospital campus at 50 Gaylord Farm Rd. in Wallingford and our Physical Therapy, Orthopedics & Sports Medicine facility at 8 Devine St. in North Haven. 

    Our Devine St. location only sees patients on an outpatient basis. 

    The Wallingford campus houses both inpatient and outpatient programs and services.

    Gaylord Gaylord Farm Road
    P.O. Box 400
    Wallingford, CT 06492
    (203) 284-2800

    Gaylord Physical Therapy, Orthopedics & Sports Medicine
    8 Devine Street
    North Haven, CT 06473
    (203) 230-9226

  9. Is there a map of the hospital to help find my way around the grounds?

    Yes, click Hospital Campus Map to download a pdf. of our main campus.
  10. How can I each the billing office?

    You can reach the Billing Department by calling (203) 284-2827. To pay your bill online use this link:

  11. Can patients and visitors use cell phones on the hospital campus?

    Cell phone use is discouraged within the hospital. Use of cell phones is permitted in the waiting areas or outside of the hospital and its centers.

Specialty Hospital FAQs

  1. What is a Specialty Hospital or LTACH (pronounced l-tac)?

    Gaylord is a Specialty Hospital also known as a long-term acute care hospital or LTACH. We provide medical treatment and rehabilitation for patients requiring intensive medical care for an extended period of time, generally 20 to 30 days. Typically, medically complex patients are referred to us when a patient at a short-term acute care hospital no longer needs intensive diagnostic services and has a treatment plan. Because of the complexity of the treatment provided, the patient still needs daily physician-directed care.

  2. Does a Specialty Hospital have outpatient services?

    Many specialty hospitals, including Gaylord, do offer outpatient services including physician services, physical and occupational therapies, speech therapy, respiratory therapy, psychology, nutritional counseling and lab services, to name a few.

  3. What types of health care professionals care for patients at Gaylord?

    A team of physicians, nurses, therapists, dietitians, and case managers cares for our patients. Physicians on our medical staff are board certified in a variety of medical specialties, including critical care medicine, internal medicine, pulmonology and physiatry (physical medicine and rehabilitation). Patients have round-the-clock access to physicians, nurses, respiratory therapists and other members of their treatment team.

  4. What types of patients are appropriate for Gaylord's Medically Complex Program?

    While we care for patients with a wide range of medical issues, patients that may be eligible for admission include:
    • Patients with multiple system failures
    • Patients dependent on a ventilator who can be successfully weaned
    • Patients in need of intensive wound care
    • Patients too medically unstable for transfer to a skilled nursing facility
    • Patients whose rehabilitation is compromised by acute medical issues
    • Patients in the intensive care unit or on medical/surgical floors who have exceeded their length of stay and still require a high acuity level of care.
  5. How is Gaylord different from traditional (short term acute care) hospitals?

    Gaylord offers programs that have been specially designed for patients requiring complex medical and rehabilitation services. Unlike a short-term acute care hospital, which focuses on stabilizing a patient’s medical condition, we specialize in providing intensive medical and therapy services to patients with medically complex conditions.

  6. How is Gaylord different from skilled nursing facilities or nursing homes?

    Patients at Gaylord are much more ill than those cared for in a nursing home. Skilled nursing facilities are not equipped or staffed to provide the intensive level of medical, nursing and therapy care that is required by patients in a specialty or long-term acute care hospital.

  7. What are the benefits of Gaylord Hospital?

    Gaylord offers a combination of intensive medical and rehabilitative hospital services. The benefits to patients include briefer lengths of stay in the short-term acute care hospital, less patient recidivism and an increased rate of discharges home. We provide a safety net for the most vulnerable patients, assuring that a hospital level of care will be maintained when required. At the same time, we help short-term acute care hospitals realize financial and other operational benefits by permitting them to shorten their average lengths of stay and optimize patient access to emergency departments and intensive care units.

  8. Does Gaylord accept Medicare and Medicaid?

    Gaylord accepts Medicare, Medicaid and most private insurances. Our patients generally come from an acute care hospital and still require a hospital level of care. Our patients generally are discharged home or to a skilled nursing facility. 

Gaylord Specialty Healthcare