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Patient Satisfaction

 

We want your experience at Gaylord to be a pleasant, productive one—and your satisfaction with our services is very important to us. That’s why we want to know how we’re doing. Please feel free to discuss questions or concerns with any member of our staff during your stay.

To help us improve our care and service, we ask that you complete a Patient Satisfaction Survey that will be mailed to you after discharge. Your opinion counts, and your comments will help patients in the future.

Patient Advocate

The patient advocate is a hospital representative who interacts with individual departments or hospital management on behalf of patients and families to resolve issues.  This representative provides a specific channel through which patients can seek solutions to problems, concerns and unmet needs.  To talk with the patient advocate, please call 1-866-GAYLORD (1-866-429-5673), extension 3000. If a patient or family member is not satisfied with the outcome after meeting with the patient advocate, the patient advocate will assist the individual in filing a formal grievance with the hospital.

Any patient or family member may also file a grievance with the state by contacting:
The Office of Protection & Advocacy for Persons with Disabilities
60 B Weston Street
Hartford, CT 06120
1-800-842-7303

The Joint Commission Quality Monitoring

To our Patients and Staff:
We trust that you believe that Gaylord Hospital provides quality care. If you have a concern which has not been addressed by Gaylord or our accrediting organization, the Joint Commission wants to know about it. You may contact them in one of the following ways:

Email

complaint@jointcommisson.org

Fax

Office of Quality Monitoring
(630) 792-5636
(Print a quality incident report form from their website)
www.jointcommission.org

Mail

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(Print a quality incident report form from their website)
www.jointcommission.org

Online

www.jointcommission.org and click on "Report a Complaint"

Locations

Gaylord Hospital Gaylord Wellness Center Gaylord Sleep Medicine / Glastonbury Gaylord Sleep Medicine / Guilford Gaylord Sleep Medicine / North Haven
Gaylord Hospital

Gaylord Farm Road

Wallingford, CT 06492

(203) 284-2800

Gaylord Physical Therapy, Orthopedics
and Sports Medicine

8 Devine Street

North Haven, CT 06473

203-230-9226 / 203-284-2818 Sleep Medicine

Gaylord Sleep Medicine/Glastonbury

676 Hebron Avenue

Glastonbury, CT 06033

(203) 284-2818

Gaylord Sleep Medicine/Guilford

37 Soundview Road

Soundview Professional Center

Guilford, CT 06437

(203) 284-2818

Gaylord Sleep Medicine/North Haven

8 Devine Street

North Haven, CT 06473

(203) 284-2818


Gaylord Specialty Healthcare