We want your experience at Gaylord to be a pleasant, productive one—and your satisfaction with our services is very important to us. That’s why we want to know how we’re doing. Please feel free to discuss questions or concerns with any member of our staff during your stay.
To help us improve our care and service, we ask that you complete a Patient Satisfaction Survey that will be mailed to you after discharge. Your opinion counts, and your comments will help patients in the future.
The patient advocate is a hospital representative who interacts with individual departments or hospital management on behalf of patients and families to resolve issues. This representative provides a specific channel through which patients can seek solutions to problems, concerns and unmet needs. To talk with the patient advocate, please call 1-866-GAYLORD (1-866-429-5673), extension 3000. If a patient or family member is not satisfied with the outcome after meeting with the patient advocate, the patient advocate will assist the individual in filing a formal grievance with the hospital.
Any patient or family member may also file a grievance with the state by contacting:
The Office of Protection & Advocacy for Persons with Disabilities
60 B Weston Street
Hartford, CT 06120
The Joint Commission Quality Monitoring
To our Patients and Staff:
We trust that you believe that Gaylord Hospital provides quality care. If you have a concern which has not been addressed by Gaylord or our accrediting organization, the Joint Commission wants to know about it. You may contact them in one of the following ways: