Gaylord > Patient Info > Frequently Asked Questions

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Frequently Asked Questions

April 27, 2020: VISITOR UPDATE
We are now able to offer families/friends the opportunity to schedule a "window visit" with a patient. These visits are by appointment ONLY and must be prescheduled by families/friends. Please call Lynn LoStocco at (203-284-2767), M - F, between 9:00 a.m. and 5:00 p.m, for details/to schedule. 

Please note that we are UNABLE to accept any flower or plant deliveries for our patients at this time. To protect the health of our patients and staff only vendors deemed essential are being allowed into the hospital. Unfortunately, floral/plant deliveries do not fall into this category. Thank you for understanding. 

General FAQs

How to choose a rehab program PDF

Yes, there is plenty of free parking on our campus.

Visiting hours are daily from 12 p.m. to 6:00 p.m. NOTE DURING COVID please check our ALERTS page for more info.  If additional hours are required, requests can be made to the nurse supervisor and the treating team. Note: At times we must implement visitor age restrictions (especially for children or adolescents) when highly contagious illnesses may put patients at risk. Please call our main number to ensure that there are no visitor age restrictions in place when visiting.

Your admission packet has information about how your dog can visit you outside on the hospital grounds between May and October, once you are cleared for a visit by your medical team. Your dog cannot visit you in the hospital or in your room. Ask your nurse for the appropriate paperwork (or download the form using the link below) so we can ensure that your dog has the proper shots, etc., before bringing him/her for an outdoor visit at the hospital. Download form

Patients treated at Gaylord Hospital can request a copy of their medical records by submitting a signed authorization form. Print and complete the form below and return to Gaylord Hospital. Authorization for Release/Receipt of Protected Health Information

Yes, we frequently treat teenagers/adolescents whose medical needs can be met by our range of services. Contact Admissions at (203) 284-2810 to discuss your teen's or adolescent's needs.

Families and visitors are welcome to use our main dining room in the Morriss Building during meal times. Limited service is available between main meal times. Vending machines are located in the dining room and on Jackson 2. The Jackson Java coffee shop is available weekdays for light fare in the Jackson Pavilion Lobby, from 9 a.m. to 3 p.m.

Yes, patients and visitors with wireless laptops or tablets may connect to our guest/patient network via our wireless network.

We have four locations. Our main hospital campus at 50 Gaylord Farm Rd. in Wallingford and our three Physical Therapy locations in North Haven, Cheshire and Cromwell. 

Our Physical Therapy locations only see patients on an outpatient basis.
The Wallingford campus houses both inpatient and outpatient programs and services.

Gaylord Hospital and Gaylord Outpatient Services
50 Gaylord Farm Rd. 
Wallingford, CT 06492
(203) 284-2800

Gaylord Physical Therapy, North Haven 
8 Devine Street
North Haven, CT 06473
(203) 230-9226

Gaylord Physical Therapy, Cheshire
1154 Highland Avenue
Cheshire, CT 06410
(203) 679-3533

Gaylord Physical Therapy, Cromwell
50 Berlin Rd., Cromwell, CT 06416
(203) 284-3020

You can reach the Billing Department by calling (203) 284-2827. To pay your bill online click here.

Cell phone use is discouraged within the hospital. Use of cell phones is permitted in the waiting areas or outside of the hospital and its centers.

You or your loved ones may need spiritual support and understanding during a hospitalization. For example, you may be trying to make sense of a medical crisis, want to discuss treatment outcomes, are making healthcare decisions such as living will or you want someone to pray with you. Our hospital chaplain can be reached at (203) 741-3345. For more information see our Chaplaincy Brochure.


Specialty Hospital FAQs

Gaylord is a specialty hospital that provides medical treatment and rehabilitation for patients requiring intensive medical care for an extended period of time, generally 20 to 30 days. Typically, patients with complex medical needs are referred to us when a patient at a short-term acute care hospital no longer needs intensive diagnostic services and has a treatment plan. Because of the complexity of the treatment provided, the patient still needs daily physician-directed care.

Many specialty hospitals, including Gaylord, do offer outpatient services including physician services, physical and occupational therapies, speech therapy, respiratory therapy, psychology, nutritional counseling and lab services, to name a few.

A team of physicians, nurses, therapists, dietitians, and case managers cares for our patients. Physicians on our medical staff are board certified in a variety of medical specialties, including critical care medicine, internal medicine, pulmonology and physiatry (physical medicine and rehabilitation). Patients have round-the-clock access to physicians, nurses, respiratory therapists and other members of their treatment team.

While we care for patients with a wide range of medical issues, patients that may be eligible for admission include:

  • Patients with multiple system failures
  • Patients dependent on a ventilator who can be successfully weaned
  • Patients in need of intensive wound care
  • Patients too medically unstable for transfer to a skilled nursing facility
  • Patients whose rehabilitation is compromised by acute medical issues
  • Patients in the intensive care unit or on medical/surgical floors who have exceeded their length of stay and still require a high acuity level of care.


Gaylord offers programs that have been specially designed for patients requiring complex medical and rehabilitation services. Unlike a short-term acute care hospital, which focuses on stabilizing a patient’s medical condition, we specialize in providing intensive medical and therapy services to patients with medically complex conditions.

Patients at Gaylord are much more ill than those cared for in a nursing home. Skilled nursing facilities are not equipped or staffed to provide the intensive level of medical, nursing and therapy care that is required by patients in a specialty or long-term acute care hospital.

Gaylord offers a combination of intensive medical and rehabilitative hospital services. The benefits to patients include briefer lengths of stay in the short-term acute care hospital, less patient recidivism and an increased rate of discharges home. We provide a safety net for the most vulnerable patients, assuring that a hospital level of care will be maintained when required. At the same time, we help short-term acute care hospitals realize financial and other operational benefits by permitting them to shorten their average lengths of stay and optimize patient access to emergency departments and intensive care units.

Gaylord accepts Medicare, Medicaid and most private insurances. Our patients generally come from an acute care hospital and still require a hospital level of care. Our patients generally are discharged home or to a skilled nursing facility.



Call: (203) 284-2800