Gaylord > Patient Info > Guide to Your Stay

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Guide to Your Stay

April 27, 2020: VISITOR UPDATE
We are now able to offer families/friends the opportunity to schedule a "window visit" with a patient. These visits are by appointment ONLY and must be prescheduled by families/friends. Please call Dee at (203) 284-2741, M - F, between 9:00 a.m. and 5:00 p.m, for details/to schedule. 


Download: A Guide to Your Stay
a 32 page booklet that provides detailed information for our patients and their families.

Table of Contents

  • About Gaylord
  • Your Admission and First Days
  • Your Gaylord Care Team
  • Inpatient Services
  • Consultants & Patient Advocates
  • Your Satisfaction
  • Patient Services
  • What to Bring & Info to Know
  • Rules and Guidelines
  • Resources
  • Patient Rights & Speak Up
  • Patient Privacy & Equal Opportunity
  • Gaylord Campus Maps & Gardens
  • Places to Stay, Food, & Shopping
  • Directions to Gaylord Hospital

A Guide to Your Stay booklet photo

Gaylord Campus Map

Frequently Asked Questions

Once at Gaylord, you and your significant others will be directed to your assigned room. An admission interviewer will verify basic patient information such as your name, address, social security number and insurance. Patients are assigned a care manager who provides coordination of care services. If a unit change occurs, your assigned care manager may also change. This team ensures that you are admitted to and discharged from Gaylord at the most appropriate level of care. Discharge planning begins upon admission in order to accomplish the most appropriate goals.


  • A physician will direct and oversee your care
  • Nursing care will be provided utilizing a team model
  • Ancillary professional involvement in your care based on your individual needs - Your Care Team
  • Gaylord provides on-site pharmacy, radiology and laboratory services.


  • Health insurance card(s)
  • Automobile insurance information, if applicable
  • Personal identification with photo
  • School transcripts (for school-aged children and college students)
  • Copy of Advance Directives, if you have them
  • Contact information for family members and friends
  • Names and location of healthcare providers to receive discharge summary information

Equipment: Please bring any assistive devices or other equipment you may be using so our staff can check them over. These may include:

  • wheelchair
  • cane or crutches
  • braces, including back braces
  • orthopedic corset
  • splints
  • artificial limbs
  • walkers
  • eye-glasses and case
  • dentures and container
  • hearing aides and case

Toiletries: Bring basic toiletry items—hairbrush, comb, toothbrush and paste, denture cleaner, disposable razors, deodorant, favorite shampoo or soap—that will make your stay more comfortable.


Electrical Appliances: For everyone’s safety, electrical items will be checked by our maintenance staff. Battery-operated equipment, is encouraged. Gaylord provides a television in your room and in the solarium of each unit.

Valuables: Do not bring jewelry and other valuable items to the hospital. Keep only a small amount of cash with you. A safe is available with the Security Department for deposit of larger amounts of money or other valuables. Gaylord is not responsible for loss of valuables.


Computers: Let your nurse know that you have a personal computer or tablet. The facilities staff will conduct an electrical check on the device. Once it’s cleared, you may connect via our wireless network to the Gaylord Hospital guest/patient network.

An Overview of Gaylord

This video provides some highlights and details about Gaylord's facilities and the patient experience including: * Gaylord Hospital Overview and Amenities * Cafeteria/Jackson Java * Patient Experience Office * Visiting Hours * Patient Advisory Council * Support Groups * Volunteer Program * ABI Peer Mentor Program * Crockett Guest House * Hospital Gift Shop * Tremaine Library.


Call: (203) 284-2800