Gaylord Specialty Healthcare is monitoring the evolving Coronavirus (COVID-19) situation and is employing protective measures to ensure the well-being of our patients and staff.
Please see below for the latest updates.
The page will be updated frequently, so please check back regularly.
How to Support Gaylord During COVID-19
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Send a Gaylord inpatient an e-WellWish. Your greeting will be printed and delivered by a staff member.
November 12, 2020, Visitor Update effective November 13, 2020
UPDATE: Visitor Requirement Update Visitor Updates PDF 11.12.20
In response to the rise in COVID-19 cases in the state, Gaylord Hospital will modify the In Patient Visitation Policy. The changes with be effective Friday November 13, 2020 with the following guidelines.
Patients who are determined to have psychosocial needs that would benefit from in person visitation will:
- Designate one Visitor for in-person visitation during their stay at Gaylord.
- One 60 minute visit can take place any day between the hours of 12 p.m.- 6 p.m. Sunday through Saturday. Visitors under the age of 18 are not allowed.
- Patients Under Investigation for COVID-19 or who are COVID-19 positive are excluded from having an in-person visit.
- The Designated Visitor will enter and exit via the Jackson Main Entrance.
- Only the Designated Visitor is allowed in the building; if accompanied by other individuals, they must remain in their vehicle in the parking lot.
- The Designated Visitor must show proper photo identification.
- The Designated Visitor must be screened per COVID-19 Risk Screening guidelines upon entry to Gaylord: temperature will be taken and risk screening questions will be asked.
- The Designated Visitor must mask at all times and maintain social distancing
- Visits must take place in the patient’s room or outside patio, weather permitting. (Outside visits will be determined to be safe by the medical staff and healthcare team.)
- The Designated Visitor cannot bring food or flowers from the outside in during the visit.
- Designated Visitors will not be permitted in the common areas (cafeteria, inpatient gym, lobbies, etc.)
For adolescents, both parents are allowed between 12-6, but only one parent at a time. They do not have an hour limit. We can look at each case too if we need to make further exceptions based on the team’s input.
Visitors that are here for end of life and teaching purposes and cannot socially distance must wear full PPE at all times which will be provided by Gaylord.
Pet visitation and overnight visitation are not allowed at this time.
Gaylord will still offer Window Visits for patients on Tuesdays and Thursdays for patients who are deemed medically able to participate in such visits. Call Lynn LoStocco at (203) 284-2767 to set up a visit.
October 19, 2020, Window Visit Update
UPDATE: Visitor Updates
The demand for window visits has steadily declined with the expansion of our "In Person Visitation Policy." As such, we have reduced the hours that window visits are being offered to:
Tuesdays and Thursdays from 12:30 p.m. – 2:00 p.m. The duration of the visits will remain at 30 minutes as long as there is still demand and the weather holds out.
September 29, 2020, 1:40 p.m. Info is EFFECTIVE SEPT. 30, 2020
UPDATE: Visitor Updates Visitor Updates PDF 9.29.20
In response to the order on September 28, 2020 from the Commissioner of the Department of Public Health to modify in person visitation for Chronic Disease Hospitals, Gaylord revised the Patient Visitation Policy. The changes with be effective Wednesday, September 30, 2020 with the following guidelines.
Patients who are determined to have psychosocial needs that would benefit from in person visitation will:
* Designate two Visitors for in-person visitation during their stay at Gaylord
* Visits can take place any day between the hours of 12 p.m.- 6 p.m. Sunday through Saturday, is restricted to one visitor at a time, and no one under the age of 18.
* Patients Under Investigation for COVID-19 or who are COVID-19 positive are excluded from having an in-person visit
* Designated Visitors will enter and exit via the Jackson Main Entrance
* Only Designated Visitors are allowed in the building; if accompanied by other individuals, they must remain in their vehicle in the parking lot.
* Designated Visitors must show proper photo identification
* Designated Visitors must be screened per COVID-19 Risk Screening guidelines upon entry to Gaylord: Temperature will be taken AND Risk Screening Questions will be asked
* Designated Visitors must mask at all times and maintain social distancing
* Visits must take place in the patient’s room or outside patio (outside visit will be determined if it is safe for the patient by the medical staff and healthcare team)
* Designated Visitors cannot bring food or flowers from the outside in during the visit.
* Designated Visitors will not be permitted in the common areas (cafeteria, inpatient gym, lobbies, etc.)
Visitors that are here for end of life and teaching purposes and cannot socially distance must wear full PPE at all times, which will be provided by Gaylord.
Pet visitation and overnight visitation are not allowed at this time
Gaylord will still offer Window Visits for patients on Tuesdays and Thursdays for patients who are deemed medically able to participate in such visits.
June 25, 2020, 2:00 PM
UPDATE: Travel restriction screening questions for ANYONE ENTERING A GAYLORD LOCATION:
Due to the rising numbers of COVID-19 infections across the United States, anyone entering a Gaylord location will be asked additional screening questions. Those having traveled to states identified as high risk by the CT.GOV website will be denied access which applies to all staff, outpatients, essential vendors and those visitors/family members who require training for a discharge. Outpatients will be instructed how to reschedule an appointment or access our telehealth options.
Please visit this link for the most up-to-date states affected by travel restrictions.
June 11, 2020, 12:10 PM
UPDATE: CONTINUED VISITOR RESTRICTIONS / Window Visit Scheduling
Although visitor restrictions are beginning to loosen for acute care hospitals, a state-mandated visitor ban remains in effect for Connecticut long-term acute care hospitals including Gaylord Hospital.
We understand the importance of visiting with your loved one at this time and are happy to offer the opportunity to schedule an appointment for a window visit for patients cleared by their physicians to participate. For more information, please call Lynn LoStocco at (203) 284-2767, Monday through Friday, between 9:00 a.m. and 5:00 p.m. Our therapeutic recreation team continues to assist patients with electronic communication via FaceTime and other apps when needed.
Thank you for understanding. Nothing is more important than the well-being of Gaylord’s patients, staff, and visitors.
May 19, 2020, 5:35 PM
UPDATE: Outpatient Services & Pools
As Covid-19 infections decrease and, as a community, we have become adept at social distancing and infection control, we are moving our existing patients and clinicians back to our Cheshire and North Haven Physical Therapy sites as of March 11, 2020. Our new physical therapy clinic in Cromwell is open as of May 18, 2020. Our Wallingford Outpatient Services remains open. Our aquatic therapy pools in Wallingford and North Haven continue to be closed until further notice.
May 11, 2020, 8:50 AM
UPDATE: Outpatient Services
As Covid-19 infections decrease and as a community we have become adept at social distancing and infection control, Gaylord is moving our existing patients and clinicians back to our Cheshire and North Haven Physical Therapy sites as of March 11, 2020. Wallingford Outpatient Services remains open, as it has been.
All patients and staff will be required to wear a mask. Anyone entering will be screened for temperature, exposure to Covid-19 and symptoms. As always, our staff will be carefully cleaning equipment after every patient use. No visitors will be allowed with patients unless they are required for direct caregiving.
Telehealth therapy continues to be available.
May 1, 2020, 4:15 PM
UPDATE: FLOWERS/PLANTS for PATIENTS
Please note that we are UNABLE to accept any flower or plant deliveries for our patients at this time. To protect the health of our patients and staff only vendors deemed essential are being allowed into the hospital. Unfortunately, floral/plant deliveries do not fall into this category. Thank you for understanding.
March 24, 2020, 12:50 PM
UPDATE: MEDICATION REFILLS for CURRENT OUTPATIENTS
Many of you are calling about your prescription refills thinking that we are closing Outpatient Services. This is NOT the case. Our STAFF ARE ON-SITE to provide services to our patients, INCLUDING MEDICATION REFILL ASSISTANCE. You can trust that we will remain open, although we are not currently seeing as many patients in person. We are returning calls that have come into the prescription refill line, but instead of calling please process your requests as we have done in the past:
* CONTACT YOUR PHARMACY and ask them to FAX the prescription to Gaylord Medical Services at (203) 284-2865. We will then do our part from the Gaylord/Wallingford campus.
THANK YOU for your patience as we return calls and offer assistance to all who require help from a staff member. Please continue to check here and on our Facebook page for ongoing updates.
March 16, 2020, 1:30 PM
Effective Immediately for GAYLORD TRAURIG HOUSE RESIDENTS
All RESIDENTIAL HOMECARE VISITATION is PROHIBITED until futher notice.
This restriction comes from the Commissioner of the Department of Public Health as part of a mandate that covers all skilled nursing facilities and chronic disease hospitals.
Traurig Transitional Living residents will continue with services but will not have home visits scheduled until further notice.
These precautions have been instituted to protect our residents and community. Thank you for your support.
Events & Activites Updates
- Support Groups on the Gaylord Campus inlcuding AA, Al-Alon, NA, SA, SAA Self-help Groups may have changed their meetings/locations. See Support Group info here for details about specific groups and if, when or how they are meeting.
- NOTE: the Brain Injury Support group will be meeting vitrually.
- Aquacize in the Wallingford pool is currently not open to the public.
- Many Gaylord Sports Association programs have are currently on hold. See the Sports Association info regarding programs
- Sunday services at the hospital are canceled. Our chaplains are visting inpatients on their units.
- Some of our Development/fundraising events are being postponed or canceled. See updates here
CDC: Learn more about the Coronavirus (COVID-19)
State of Connecticut: If you have questions about COVID-19, you can contact the State of Connecticut Department of Public Health by:
Havard Health Literacy Project - COVID-19 Resources Translated in 30+ Languages
Johns Hopkins Coronavirus Resource Page (infection map, information)
Bloomberg School of Public Health "Public Health On Call" podcasts related to the conornavirus
New England Journal of Medicine
If you are interested in more clinically related information regarding the virus the New England Journal of Medicine (NEJM) offers a compilation of information here: https://www.nejm.org/coronavirus?cid=DM88311&bid=165056952
There is no vaccine to prevent COVID-19, at this time. The best precautions to prevent infection are:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60 percent alcohol.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.