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Notice of Privacy Practice

Gaylord values your privacy and is committed to protecting medical and other personal information about you and all our patients. Federal law further strengthens protections, and requires that we provide you with notice of our legal duties and your legal rights regarding privacy practices. This “Notice of Privacy Practices” explains how our organization protects and uses your health information and describes your rights regarding this information.


Patient Information


Hospital FAQs

Is there free parking?
What are the visiting hours?
Can my dog visit me in the hospital?
How can I get my medical records?
Do you care for teenagers/adolescents?
What are the hours that the cafeteria is open?
Is there Internet availability?
Where are your locations?
Is there a map of the hospital to help find my way around the grounds?
How can I reach the billing office?
How can I contact the hospital chaplain for support?
How to Choose a Rehabilitation Program

Specialty Hospital FAQs

What is a Specialty Hospital?
Does a specialty hospital have outpatient services?
What types of healthcare professionals care for patients at Gaylord?
What types of patients are appropriate for Gaylord's Medically Complex Program?
How is Gaylord different from traditional (short term acute care) hospitals?
How is Gaylord different from skilled nursing facilities or nursing homes?
Does Gaylord accept Medicare and Medicaid?
Visit the Wallingford Team

Gaylord Graduate Program

The Gaylord Graduate Program welcomes back former patients to visit with members of their care team.


Gaylord Medical Records

The Health Information Management Department is responsible for maintaining and safeguarding the confidentiality of our patients' medical record information. The medical record and the contents are the property of Gaylord Specialty Healthcare but patients and their authorized legal representatives are entitled to request a copy of the medical record. Copies of the medical record are released from the Health Information Management Department/Release of information office.To request a copy of your medical record, please print out and complete the authorization form.

Mail the completed form to:

Gaylord Specialty Healthcare
Release of Information
P.O. Box 400
Wallingford, CT 06492

Or fax the form to: (203) 284-2952

We will process your request as quickly as possible but it may take up to 30 days to receive. Please let us know if needed for continuation of medical care so we may assist with expediting.

If you have any questions on how to obtain a copy of your medical record please call (203) 284-2885 or email us at

Due to HIPAA regulations we are unable to discuss any patient specific information via email. Please note that there may be a fee for copying and providing your record. You will be billed accordingly.

Personal Health Records

Your personal Health record or (PHR) is a collection of important information that you maintain about your health and that you continue to update as you receive medical care or treatment. It is a valuable tool to help you play an active role in the quality of your health care. At Gaylord, we understand the importance of maintaining a personal health record and support providing our patients with valuable information to include in your PHR to help support ongoing care and treatment.

At the time of admission to Gaylord Specialty Healthcare, we offer our inpatients the option to receive (an abstract) a collection of pertinent medical record documentation related to their stay, free of charge. After discharge, the information will be saved to a compact disc (CD) and mailed to your home address. You may then share the information contained on the disc with other medical providers.

To learn more about the importance of maintaining your personal health record, please visit:

What to Expect

Guide to Your Stay

This comprehensive booklet will tell you what to expect while an inpatient at Gaylord Hospital.
What to Expect

Campus Map

Navigate your way through Gaylord's Wallingford headquarters with our printable campus map. 
What to Expect

Patient Experience Office

 Gaylord's Patient Experience team is dedicated to ensuring that every step of your recovery journey meets our high standards of care and exceeds your expectations.
Privacy Policy

Privacy Policy



Certain services at Gaylord are offered via Telehealth. Use the Request Appointment button to connect with scheduling team.

Visit our Telehealth page for more information on scheduling and your appointment 


Support Groups

In rehabilitation, there is nothing that can take the place of peers with similar
experiences. They can provide knowledge, insight, reassurance and
encouragement of incredible value. Look at Gaylord’s range of support groups


Billing & Financial Services

Consistent with our mission to preserve and enhance a person’s health and function, Gaylord Specialty Healthcare Patient Financial Services is dedicated to providing convenient billing services, customer service and financial assistance.