Patient Resources
Gaylord values your privacy and is committed to protecting medical and other personal information about you and all our patients. Federal law further strengthens protections, and requires that we provide you with notice of our legal duties and your legal rights regarding privacy practices. This “Notice of Privacy Practices” explains how our organization protects and uses your health information and describes your rights regarding this information.
Is there free parking?
Yes, there is plenty of free parking on our campus.
What are the visiting hours?
Visiting hours are daily from 12 noon to 7:00 p.m. Please note that during COVID-19 visiting hours may be in flux and the number of visitors is limited. Please call to verify visiting hours. If additional hours are required, requests can be made to the nurse supervisor and the treating team. Note: At times we must implement visitor age restrictions (especially for children or adolescents) when highly contagious illnesses may put patients at risk. Please call (203) 284-2800 and press "0" to ask the operator for current visiting restrictions to ensure that there are no visitor age restrictions in place when visiting. Visitor information is regularly updated here.
Can my dog visit me in the hospital?
Your admission packet has information about how your dog can visit you outside on the hospital grounds between May and October, once you are cleared for a visit by your medical team. Your dog cannot visit you in the hospital or in your room. Ask your nurse for the appropriate paperwork (or download the form using the link below) so we can ensure that your dog has the proper shots, etc., before bringing him/her for an outdoor visit at the hospital. Download form.
How can I get my medical records?
Patients treated at Gaylord Specialty Healthcare can request a copy of their medical records by submitting a signed authorization form.
Do you care for teenagers/adolescents?
Yes, we frequently treat teenagers/adolescents whose medical needs can be met by our range of services. Contact Admissions at (203) 284-2810 to discuss your teen's or adolescent's needs if they are in the hospital. Contact (203) 284-2888 for Outpatient Services or physical therapy needs for this age group.
What are the hours that the cafeteria is open?
During COVID-19 inpatient visitors are unable to use our main dining room in the Morriss building. Limited service is available between main meal times. Vending machines are located in the dining room and on Jackson 2. The Jackson Java coffee shop is available weekdays to outpatients only during COVID-19 for light fare in the Jackson Pavilion Lobby, from 9 a.m. to 3 p.m.
Is there Internet availability?
Yes, patients and visitors with wireless devices may connect to our "Gaylord-Guest" patient network network.
Where are your locations?
We have four locations. Our main hospital campus at 50 Gaylord Farm Rd. in Wallingford and our three Physical Therapy locations in North Haven, Cheshire and Cromwell.
Gaylord Hospital and Gaylord Outpatient Services
50 Gaylord Farm Rd.
Wallingford, CT 06492
(203) 284-2800
Gaylord Physical Therapy, North Haven
8 Devine Street
North Haven, CT 06473
Gaylord Physical Therapy, Cheshire
1154 Highland Avenue
Cheshire, CT 06410
(203) 679-3533
Gaylord Physical Therapy, Cromwell
50 Berlin Rd., Cromwell, CT 06416
(203) 284-3020
Gayord Physical Therapy, Madison
28 Durham Rd., Madison, CT 06443
Is there a map of the hospital to help find my way around the grounds?
Yes, click Wallingford Campus Map to download a PDF of our main campus.
How can I reach the billing office?
You can reach the Billing Department by calling (203) 284-2827. To pay your bill online click here.
How can I contact the hospital chaplain for support?
You or your loved ones may need spiritual support and understanding during a hospitalization. For example, you may be trying to make sense of a medical crisis, want to discuss treatment outcomes, are making healthcare decisions such as living will or you want someone to pray with you. Our hospital chaplain can be reached at (203) 741-3345.
How to Choose a Rehabilitation Program
Specialty Hospital FAQs
What is a Specialty Hospital?
Gaylord is a specialty hospital that provides medical treatment and rehabilitation for patients requiring intensive medical care for an extended period of time where the average length of stay is 25 days, ranging from 14 to 28 days for many patients. Patients with complex medical needs are referred to us when a patient at a short-term acute care hospital no longer needs intensive diagnostic services and has a treatment plan. Because of the complexity of the treatment provided, the patient still needs daily physician-directed care.
Does a specialty hospital have outpatient services?
Gaylord offers over 30 outpatient services including physician services, physical, occupational, speech and respiratory therapy, psychology, nutritional counseling and lab services, to name a few.
What types of healthcare professionals care for patients at Gaylord?
A team of physicians, nurses, therapists, dietitians, and case managers cares for our patients. Physicians on our medical staff are board certified in a variety of medical specialties, including critical care medicine, internal medicine, pulmonology and physiatry (physical medicine and rehabilitation). Patients have round-the-clock access to physicians, nurses, respiratory therapists and other members of their treatment team.
What types of patients are appropriate for Gaylord's Medically Complex Program?
While we care for patients with a wide range of medical issues, patients that may be eligible for admission include:
- Patients with multiple system failures
- Patients dependent on a ventilator who can be successfully weaned
- Patients in need of intensive wound care
- Patients too medically unstable for transfer to a skilled nursing facility
- Patients whose rehabilitation is compromised by acute medical issues
- Patients in the intensive care unit or on medical/surgical floors who have exceeded their length of stay and still require a high acuity level of care.
How is Gaylord different from traditional (short term acute care) hospitals?
Gaylord offers programs that have been specially designed for patients requiring complex medical and rehabilitation services. Unlike a short-term acute care hospital, which focuses on stabilizing a patient’s medical condition, we specialize in providing intensive medical and therapy services to patients with medically complex conditions.
How is Gaylord different from skilled nursing facilities or nursing homes?
Gaylord offers a combination of intensive medical and rehabilitative hospital services. The benefits to patients include briefer lengths of stay in the short-term acute care hospital. We provide a safety net for the most vulnerable patients, assuring that a hospital level of care will be maintained when required.
Does Gaylord accept Medicare and Medicaid?
Gaylord accepts Medicare, Connecticut Medicaid and most private insurances. Our patients generally come from an acute care hospital and still require a hospital level of care.
The Health Information Management Department is responsible for maintaining and safeguarding the confidentiality of our patients' medical record information. The medical record and the contents are the property of Gaylord Specialty Healthcare but patients and their authorized legal representatives are entitled to request a copy of the medical record. Copies of the medical record are released from the Health Information Management Department/Release of information office.To request a copy of your medical record, please print out and complete the authorization form.
Mail the completed form to:
Gaylord Specialty Healthcare
Release of Information
P.O. Box 400
Wallingford, CT 06492
Or fax the form to: (203) 284-2952
We will process your request as quickly as possible but it may take up to 30 days to receive. Please let us know if needed for continuation of medical care so we may assist with expediting.
If you have any questions on how to obtain a copy of your medical record please call (203) 284-2885 or email us at medicalrecords@gaylord.org.
Due to HIPAA regulations we are unable to discuss any patient specific information via email. Please note that there may be a fee for copying and providing your record. You will be billed accordingly.
Personal Health Records
Your personal Health record or (PHR) is a collection of important information that you maintain about your health and that you continue to update as you receive medical care or treatment. It is a valuable tool to help you play an active role in the quality of your health care. At Gaylord, we understand the importance of maintaining a personal health record and support providing our patients with valuable information to include in your PHR to help support ongoing care and treatment.
At the time of admission to Gaylord Specialty Healthcare, we offer our inpatients the option to receive (an abstract) a collection of pertinent medical record documentation related to their stay, free of charge. After discharge, the information will be saved to a compact disc (CD) and mailed to your home address. You may then share the information contained on the disc with other medical providers.
To learn more about the importance of maintaining your personal health record, please visit: https://www.healthit.gov