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Frequently Asked Questions

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Discover how Gaylord's setting provides a restorative, healing environment for our patients and their families. For details and videos about specific programs see the individual program pages.

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General FAQs

How to Choose a Rehabilitation Program

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Yes, there is plenty of free parking on our campus.

Visiting hours are daily from 12 p.m. to 6:00 p.m. Please note that during COVID-19 visiting hours may be in flux and the number of visitors is limited. Please call to verify visiting hours. If additional hours are required, requests can be made to the nurse supervisor and the treating team. Note: At times we must implement visitor age restrictions (especially for children or adolescents) when highly contagious illnesses may put patients at risk. Please call (203) 284-2800 and press "0" to ask the operator for current visiting restrictions to ensure that there are no visitor age restrictions in place when visiting.

Your admission packet has information about how your dog can visit you outside on the hospital grounds between May and October, once you are cleared for a visit by your medical team. Your dog cannot visit you in the hospital or in your room. Ask your nurse for the appropriate paperwork (or download the form using the link below) so we can ensure that your dog has the proper shots, etc., before bringing him/her for an outdoor visit at the hospital. Download form.

Patients treated at Gaylord Specialty Healthcare can request a copy of their medical records by submitting a signed authorization form. Find More Information Here.

Yes, we frequently treat teenagers/adolescents whose medical needs can be met by our range of services. Contact Admissions at (203) 284-2810 to discuss your teen's or adolescent's needs if they are in the hospital. Contact (203) 284-2888 for Outpatient Services or physical therapy needs for this age group. 

During COVID-19 inpatient visitors are unable to use our main dining room in the Morriss building. Limited service is available between main meal times. Vending machines are located in the dining room and on Jackson 2. The Jackson Java coffee shop is available weekdays to outpatients only during COVID-19 for light fare in the Jackson Pavilion Lobby, from 9 a.m. to 3 p.m.

Yes, patients and visitors with wireless devices may connect to our "Gaylord-Guest" patient network network.

We have four locations. Our main hospital campus at 50 Gaylord Farm Rd. in Wallingford and our three Physical Therapy locations in North Haven, Cheshire and Cromwell. 

Gaylord Hospital and Gaylord Outpatient Services
50 Gaylord Farm Rd. 
Wallingford, CT 06492
(203) 284-2800

Gaylord Physica Therapy, North Haven
8 Devine Street
North Haven, CT 06473

Gaylord Physical Therapy, Cheshire
1154 Highland Avenue
Cheshire, CT 06410
(203) 679-3533

Gaylord Physical Therapy, Cromwell
50 Berlin Rd., Cromwell, CT 06416
(203) 284-3020

You can reach the Billing Department by calling (203) 284-2827. To pay your bill online click here.

You or your loved ones may need spiritual support and understanding during a hospitalization. For example, you may be trying to make sense of a medical crisis, want to discuss treatment outcomes, are making healthcare decisions such as living will or you want someone to pray with you. Our hospital chaplain can be reached at (203) 741-3345

 

Specialty Hospital FAQs

Gaylord is a specialty hospital that provides medical treatment and rehabilitation for patients requiring intensive medical care for an extended period of time, typically 28 days or more. Patients with complex medical needs are referred to us when a patient at a short-term acute care hospital no longer needs intensive diagnostic services and has a treatment plan. Because of the complexity of the treatment provided, the patient still needs daily physician-directed care.

Many specialty hospitals, including Gaylord, do offer outpatient services including physician services, physical and occupational therapies, speech therapy, respiratory therapy, psychology, nutritional counseling and lab services, to name a few.

A team of physicians, nurses, therapists, dietitians, and case managers cares for our patients. Physicians on our medical staff are board certified in a variety of medical specialties, including critical care medicine, internal medicine, pulmonology and physiatry (physical medicine and rehabilitation). Patients have round-the-clock access to physicians, nurses, respiratory therapists and other members of their treatment team.

While we care for patients with a wide range of medical issues, patients that may be eligible for admission include:

  • Patients with multiple system failures
  • Patients dependent on a ventilator who can be successfully weaned
  • Patients in need of intensive wound care
  • Patients too medically unstable for transfer to a skilled nursing facility
  • Patients whose rehabilitation is compromised by acute medical issues
  • Patients in the intensive care unit or on medical/surgical floors who have exceeded their length of stay and still require a high acuity level of care.

 

Gaylord offers programs that have been specially designed for patients requiring complex medical and rehabilitation services. Unlike a short-term acute care hospital, which focuses on stabilizing a patient’s medical condition, we specialize in providing intensive medical and therapy services to patients with medically complex conditions.

Gaylord offers a combination of intensive medical and rehabilitative hospital services. The benefits to patients include briefer lengths of stay in the short-term acute care hospital, less patient recidivism and an increased rate of discharges home. We provide a safety net for the most vulnerable patients, assuring that a hospital level of care will be maintained when required. At the same time, we help short-term acute care hospitals realize financial and other operational benefits by permitting them to shorten their average lengths of stay and optimize patient access to emergency departments and intensive care units.

Gaylord accepts Medicare, Medicaid and most private insurances. Our patients generally come from an acute care hospital and still require a hospital level of care. Our patients generally are discharged home or to a skilled nursing facility.

The Gaylord Specialty Healthcare System

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