Message in a Minute

Discover how Gaylord's setting provides a restorative, healing environment for our patients and their families. For details and videos about specific programs see the individual program pages.

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CHAMP Tools: Workplace Violence

Message in a Minute:
Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video reminds staff about not tolerating workplace violence and if they feel threatened at any point to ARCC it up IMMEDIATELY.

CHAMP Tools: To Refuse or Not to Refuse - That is the question!

Message in a Minute: Patients' Rights Related to Care
Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video provides information about patients' rights relating to medical care and how important it is for staff to educate patients about their care.

CHAMP Tools: Unconscious Bias

Message in a Minute: Unconscious Bias
Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates the importance of being aware of unconscious biases and how they can impact interactions.

CHAMP Tools: Courteous Communication

Message in a Minute: Courteous Commmunication
Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates the importance of taking the time to interact with patients in a thoughtful and considerate manner regardless of other stresses. Courteous communication is an essential and critical part of providing exceptional patient care.

CHAMP Tools: Practicing a Questioning Attitude

Message in a Minute: CHAMP Tools: Practicing a Questioning Attitude
Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates the importance of paying attention and taking the time to question a person or situation that staff may feel unsure about or seems to indicate something that might be out of the norm or affects important rules and regulations that are designed to ensure patient and staff safety.

CHAMP Tools: Utilizing STAR

Message in a Minute: CHAMP Tools: Utilizing STAR
Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates how to refocus attention after a distraction at work using CHAMP tools and the "STAR" mnemonic found on every Gaylord employee's ID badge.

Hand-off Reporting

Message in a Minute: Hand-off Reporting
Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates the importance of sharing information that is observed about a patient as a patient is "handed-off" to another caregiver.

Words that Work!

Message in a Minute: Words that Work!
Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute! (Or sometimes a little longer.) In this episode, "Words That Work," staff can learn how remembering a couple key "E" words will help empower them in tense situations with patients or the families of patients. Remember -- "Empathize," "Educate," and if you have to, don't hesitate to "Escalate" the situation to your direct manager.

Using Interpreter Services

Message in a Minute: Using Interpreter Services
This video helps staff remember to NOT rely on their own language skills when helping patients and families who may speak a different language. Making use of our interpreter services helps everyone involved!

Contact Precautions

Message in a Minute: Contact Precautions
When entering a patient's room where contact precautions are required:
1. Wash hands before entering the room
2. Put on gloves and gown
3. Properly dispose of gloves and gown
4. Wash hands when leaving the room

SBAR

Message in a Minute: SBAR
When passing of information to another staff member please use the SBAR format:
"The situation is..."
"The background is..."
"My assessment is..."
"My recommendation is..."

AIDET

Message in a Minute: AIDET
As you engage patients please use the AIDET format:
Acknowledge, greet the patient
Introduce, yourself and your role
Duration, explain how long the treatment or activity will be
Explain, the purpose or goals of the activity or treatment and how to do it, or why you are there
Thank, the patient for letting you care for them

The 4 "P"s

Message in a Minute: The 4 "P"s
After greeting a patient and washing your hands use the 4 "P"s to assess their condition/situation and check the following:
Pain status
Potty, toileting needs?
Position, comfortable?
Personal items, are the items accessible and do they have what they want/need?