Coronavirus & Visitor Updates, click here.
Discover how Gaylord's setting provides a restorative, healing environment for our patients and their families. For details and videos about specific programs see the individual program pages.
Click Here
Message in a Minute: Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video reminds staff about not tolerating workplace violence and if they feel threatened at any point to ARCC it up IMMEDIATELY.
Message in a Minute: Patients' Rights Related to Care Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video provides information about patients' rights relating to medical care and how important it is for staff to educate patients about their care.
Message in a Minute: Unconscious Bias Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates the importance of being aware of unconscious biases and how they can impact interactions.
Message in a Minute: Courteous Commmunication Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates the importance of taking the time to interact with patients in a thoughtful and considerate manner regardless of other stresses. Courteous communication is an essential and critical part of providing exceptional patient care.
Message in a Minute: CHAMP Tools: Practicing a Questioning Attitude Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates the importance of paying attention and taking the time to question a person or situation that staff may feel unsure about or seems to indicate something that might be out of the norm or affects important rules and regulations that are designed to ensure patient and staff safety.
Message in a Minute: CHAMP Tools: Utilizing STAR Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates how to refocus attention after a distraction at work using CHAMP tools and the "STAR" mnemonic found on every Gaylord employee's ID badge.
Message in a Minute: Hand-off Reporting Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute (and sometimes more). Message in a Minute is one way to educate and remind our staff about the skills and practices that help them care more effectively for patients. This video demonstrates the importance of sharing information that is observed about a patient as a patient is "handed-off" to another caregiver.
Message in a Minute: Words that Work! Gaylord's Message in a Minute series educates staff on an important topic in just 1-minute! (Or sometimes a little longer.) In this episode, "Words That Work," staff can learn how remembering a couple key "E" words will help empower them in tense situations with patients or the families of patients. Remember -- "Empathize," "Educate," and if you have to, don't hesitate to "Escalate" the situation to your direct manager.
Message in a Minute: Using Interpreter Services This video helps staff remember to NOT rely on their own language skills when helping patients and families who may speak a different language. Making use of our interpreter services helps everyone involved!
Message in a Minute: Contact Precautions When entering a patient's room where contact precautions are required: 1. Wash hands before entering the room 2. Put on gloves and gown 3. Properly dispose of gloves and gown 4. Wash hands when leaving the room
Message in a Minute: SBAR When passing of information to another staff member please use the SBAR format: "The situation is..." "The background is..." "My assessment is..." "My recommendation is..."
Message in a Minute: AIDET As you engage patients please use the AIDET format: Acknowledge, greet the patient Introduce, yourself and your role Duration, explain how long the treatment or activity will be Explain, the purpose or goals of the activity or treatment and how to do it, or why you are there Thank, the patient for letting you care for them
Message in a Minute: The 4 "P"s After greeting a patient and washing your hands use the 4 "P"s to assess their condition/situation and check the following: Pain status Potty, toileting needs? Position, comfortable? Personal items, are the items accessible and do they have what they want/need?
Hospital: Wallingford 50 Gaylord Farm Road Wallingford, CT 06492 (203) 284-2800
Outpatient: Wallingford 50 Gaylord Farm Road Wallingford, CT 06492 (203) 284-2888
Traurig House 80 Gaylord Farm Road Wallingford, CT 06492 (203) 741-3488
Physical Therapy:Cheshire 1154 Highland Avenue Cheshire, CT 06410 (203) 679-3533
Physical Therapy:Cromwell 50 Berlin Road Cromwell, CT 06416 (203) 284-3020
Physical Therapy:Madison 28 Durham Road Madison, CT 06443 (203) 284-2929
Physical Therapy:North Haven 8 Devine Street North Haven, CT 06473 (203) 230-9226