Your safety is a priority. Our campus is supported by security services, clear visitor guidelines, and established policies designed to help maintain a safe and comfortable environment. From on-campus support to everyday safety procedures, these resources help patients, families, and visitors feel more at ease during their stay.
Your Stay at Gaylord: What to Expect & What’s Available
Everything you need during your stay—amenities, therapies, services, and helpful resources—all in one place.
Complementary Integrative Therapies
Reiki, massage therapy, and music therapy are available to support your comfort and well-being. If you would like to request a session, let your nurse know and we’ll help coordinate it.
Relaxation Amenities
Our relaxation amenities are here to help create a calm, restful environment. Need an eye mask or earplugs? Just let your nurse know, and we’ll bring them to you.
Everyday Comforts
Enjoy access to everyday essentials designed to make your stay more comfortable, including hair products, eye masks, lip balm, and other personal care items.
Dining, Coffee & Visitor Amenities Cafeteria (Daily)
Breakfast: 7:00–9:30 AM
Lunch: 11:00 AM–1:30 PM
Dinner: 4:30–6:30 PM
Coffee Shop (Weekdays | Jackson Pavilion Lobby)
9:00 AM–3:00 PM.
Vending Machines: 24/7 in the cafeteria and on Lyman 2.
Hope Chapel: Always open for patients and visitors to use.
Medical Library: 8 AM - 8 PM, 7 days a week
Gift Shop:
Monday-12:30 PM – 4:30 PM
Tuesday-1:00 PM – 4:00 PM
Wednesday-12:00 PM – 4:00 PM
Thursday-12:00 PM – 4:00 PM
Friday-12:00 PM – 3:30 PM
Saturday - CLOSED
Sunday-1:30 AM – 1:30 PM.
*Hours may be subject to change

Interested in Gaylord Gear?
Patients and families often ask how to purchase Gaylord and Think Possible apparel.
Think Possible T-Shirts
Available for $10 through Gaylord Public Relations.
Email: @
Gaylord Branded Merchandise
Browse additional Gaylord items through Merch Loop and have them delivered directly to your home.
Safety and Security
Important Policy
Gaylord Specialty Healthcare is a tobacco-free campus, which includes all electronic cigarettes and vaping products. Tobacco use of any kind will not be permitted by anyone on any property owned or leased by Gaylord. This applies to both inside and outside, including inside motor vehicles on campus. As a healthcare facility, Gaylord is committed to providing a healthy environment for patients, visitors, employees, volunteers and everyone who comes on our campus or to any leased facilities.
Tremaine Library
Access to clinical resources and recreational reading materials
The Loft
Therapeutic Recreation
Hope Chapel
Hope Chapel offers a quiet space for reflection, prayer, and spiritual support. Interfaith worship services are available, and Gaylord’s chaplain can provide counseling or help coordinate visits with a clergy member from your faith.
Pet Visitation
We understand how meaningful a visit from your dog can be during your stay. Personal dog visits may be arranged with proper clearance, including current license, vaccination records, and health approval before the visit.
Social and Support
Step outside and let fresh air and natural beauty become part of your day. Our scenic grounds offer inviting places to stroll, sit, and recharge—whether you’re looking for a quiet moment alone, a peaceful spot to read, or a comfortable space to visit with loved ones. From the serene Japanese Garden and Rutledge Family Garden to sunny Brooker Patios, charming Cottage Gardens, and shaded Gazebos perfect for conversation, each outdoor space is designed to feel calm, restorative, and welcoming. You don’t have to go far to feel a world away.
Recognize Exceptional Care
We love celebrating the people who make Gaylord special — and no one knows their impact better than you!
Recognize-a-Star
Say thank you to someone who made a difference during your stay.
ICARE Award Nomination
Help us honor staff members who go above and beyond our values of Integrity, Compassion, Accountability, Respect, and Excellence.
Is there free parking?
Yes, there is plenty of free parking on our campus.
What are the visiting hours?
Visiting hours: Monday through Friday from 12:00 p.m. to 8:00 p.m. Limited to two visitors at a time. Weekends and holidays are 10:00 a.m. to 8:00 p.m., with a limit of two visitors at a time. If additional hours are required, requests can be made to the Care Manager or nurse supervisor. Note: At times, we must implement visitor age restrictions (especially for children or adolescents) when highly contagious illnesses may put patients at risk. Please call (203) 284-2800 and press "0" to ask the operator for current visiting restrictions to ensure that there are no visitor age restrictions in place when visiting. Visitor information is regularly updated here.
Can my dog visit me in the hospital?
Your admission packet has information about how your dog can visit you outside on the hospital grounds between May and October, once you are cleared for a visit by your medical team. Your dog cannot visit you in the hospital or in your room. Ask your nurse for the appropriate paperwork (or download the form using the link below) so we can ensure that your dog has the proper shots, etc., before bringing him/her for an outdoor visit at the hospital. Download form.
How can I get my medical records?
Patients treated at Gaylord Specialty Healthcare can request a copy of their medical records by submitting a signed authorization form.
Do you care for teenagers/adolescents?
Yes, we frequently treat teenagers/adolescents whose medical needs can be met by our range of services. Contact Admissions at (203) 284-2810 to discuss your teen's or adolescent's needs if they are in the hospital. Contact (203) 284-2888 for Outpatient Services or physical therapy needs for this age group.
What are the hours that the cafeteria are open?
The cafeteria is open every day for breakfast from 7AM - 9:30AM, lunch from 11AM - 1:30PM, and dinner from 4:30PM - 6:30PM. Limited service and grab-and-go options are available from 6:30AM - 6:30PM. Vending machines are located in the dining room and on Jackson 2. The Jackson Java coffee shop is available weekdays for light fare in the Jackson Pavilion Lobby, from 9AM - 3PM.
Is there internet availability?
Yes, patients and visitors with wireless devices may connect to our "Gaylord-Guest" patient network network.
How can I reach the billing office?
You can reach out to our billing department by called (203) 284-2827. To pay your bill online click here.
How can I contact the hospital chaplain for support?
You or your loved ones may need spiritual support and understanding during a hospitalization. For example, you may be trying to make sense of a medical crisis, want to discuss treatment outcomes, are making healthcare decisions such as living will or you want someone to pray with you. Our hospital chaplain can be reached at (203) 741-3345.
How to Choose a Rehabilitation Program
Privacy Policy
Explains how website and digital information is handled
Medical Records
Request copies through the Health Information Management Department. Processing may take up to 30 days.
Notice of Privacy Practices
Describes how your medical information is used and protected under federal law
Billing & Financial Services
Our Patient Financial Services team is here to provide convenient billing services and financial assistance information.





